Within a maximum of 15 days after receiving your order, you can exchange it for another piece of equal or higher value or, if you prefer, request a refund of the total value of the piece. 

To do so, you should contact us via e-mail at emeriestudio@gmail.com and we will reply with the procedures to follow. 

Exchanges and returns will only be accepted when they are unused pieces, without smells, stains, or use marks inside the respective shipping box. 

You will receive a refund of your purchase price, shipping costs not included, once the items have been returned in their original condition. 

We will make the refund using the same payment method you used for the original transaction.